HN is not the forum to file customer support tickets. Stripe has great customer support and even live chat support.
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I started a Stripe account (even incorporated through them) for a basic graphic design and web design service business.
I process a few charges and even though I didn't get a single chargeback or dispute, Stripe decided to deactivate my account and said they would refund all the charges that were processed.
Which would have been fine with me. They said they would refund on Oct 17, but that date came and past. So I kept emailing.
Now they're saying they're holding all the funds for 120 days because of "elevated risk".
Which is insane because they have already withdrawn all the funds, meaning their risk would be zero if they refunded everyone.
I am beyond hurt and confused as I did need this money for my daughter. These decisions have real impacts on real families.
What do you do in this scenario? I have tried contacting support at Stripe but seems to be of no help.
There's a gamut of actual reasons things go wrong, which I also learn from these "support tickets" and the associated comments. So also thanks to everyone who helps clarifiy what kinds of risks make problems more likely.
How do you know that the people posting about problems they had for “no reason” are being honest and not disingenuous? They could be leaving out key facts or straight up making up a story that they feel will gain enough traction for it to end up on the front page.
A Stripe employee replied elsewhere that they have been looking into the poster’s case for the past 24 hours and it isn’t straight forward. So either Stripe is lying or the poster was getting support but they didn’t like the way things were going or maybe they felt they weren’t getting support because Stripe was taking a few days to respond because they were investigating the situation.
We have no way of knowing the truth. Stripe and/or the poster could be lying or they could be telling the truth or the truth could be somewhere in between. And we will never know what the reality of the situation is.
I’m really not trying to be provocative, I’m just trying to figure out why in situations like this HN seems to take the complaints at face value. At least that’s what I’ve seen. If people have examples of complaints like this not being taken at face value by HN I’d love to see them.