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Ask HN: Stripe holding funds for 120 days for no reason

158 points interesting_att | 1 comments | 22 Oct 22 15:43 UTC | HN request time: 0s | source

Hi Guys--

I started a Stripe account (even incorporated through them) for a basic graphic design and web design service business.

I process a few charges and even though I didn't get a single chargeback or dispute, Stripe decided to deactivate my account and said they would refund all the charges that were processed.

Which would have been fine with me. They said they would refund on Oct 17, but that date came and past. So I kept emailing.

Now they're saying they're holding all the funds for 120 days because of "elevated risk".

Which is insane because they have already withdrawn all the funds, meaning their risk would be zero if they refunded everyone.

I am beyond hurt and confused as I did need this money for my daughter. These decisions have real impacts on real families.

What do you do in this scenario? I have tried contacting support at Stripe but seems to be of no help.

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Tomte ◴[22 Oct 22 18:40 UTC] No.33300878[source]▶
You're fine with having payments refunded for (presumably) services rendered?

Either it's not a business, but a mere hobby, or there is something to it you're keeping from us.

Probably the former, but it makes me immediately suspicious, even with the recurring and well-documented "situation" with Stripe.

replies(2): >>33300953 #>>33301244 #
1. awillen ◴[22 Oct 22 18:47 UTC] No.33300953[source]▶
If Stripe refunds the payments, he can have the clients pay again via a different method. If I were a client, I would wait until receiving the funds before paying again. Thus he's probably stuck in a situation where he now needs to deliver work he hasn't been paid for plus absorb the risk that he won't eventually get paid what he normally would have been paid up front.