←back to thread

Ask HN: Stripe holding funds for 120 days for no reason

158 points interesting_att | 6 comments | 22 Oct 22 15:43 UTC | HN request time: 0.419s | source | bottom

Hi Guys--

I started a Stripe account (even incorporated through them) for a basic graphic design and web design service business.

I process a few charges and even though I didn't get a single chargeback or dispute, Stripe decided to deactivate my account and said they would refund all the charges that were processed.

Which would have been fine with me. They said they would refund on Oct 17, but that date came and past. So I kept emailing.

Now they're saying they're holding all the funds for 120 days because of "elevated risk".

Which is insane because they have already withdrawn all the funds, meaning their risk would be zero if they refunded everyone.

I am beyond hurt and confused as I did need this money for my daughter. These decisions have real impacts on real families.

What do you do in this scenario? I have tried contacting support at Stripe but seems to be of no help.

1. edwinwee ◴[22 Oct 22 17:01 UTC] No.33300024[source]▶
Sorry about this. Could you email me at edwin@stripe.com and I can dig in?
replies(5): >>33300312 #>>33300370 #>>33300629 #>>33301022 #>>33301223 #
2. interesting_att ◴[22 Oct 22 17:37 UTC] No.33300312[source]▶
Thank you, I will email you now
3. CharlesW ◴[22 Oct 22 17:44 UTC] No.33300370[source]▶
Hey Edwin, you're a champion! But I have to say, as someone who used to hold Stripe on a pedestal, it's disconcerting to see regular HN posts from customers who feel ghosted. I hope you're getting the support you need from the COO's office.
4. pdimitar ◴[22 Oct 22 18:14 UTC] No.33300629[source]▶
Even though we here on HN are not many, a good chunk of the users can and will affect the choice of a payment processor in the next startup. Maybe even in their current company.

The trend of people only getting support if they post on HN is very concerning and is damaging to Stripe's reputation. Word of mouth spreads easily and quickly.

If I were you, I would have a very stern chat with the support and finance departments. Clearly, there are people in there that only look out for the company and not the customers.

5. WheatMillington ◴[22 Oct 22 18:54 UTC] No.33301022[source]▶
The meme continues.
6. Komodai ◴[22 Oct 22 19:14 UTC] No.33301223[source]▶
The fact that the only way to get help with these cases is to make a post on HN and wait for you to reply, is a joke.