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Ask HN: Have you noticed an increase in the number of Stripe Disputes lately?

73 points cellover | 4 comments | 07 Oct 22 16:44 UTC | HN request time: 2.159s | source

I work on a SaaS app in France. In the past few days we noticed an enormous increase of disputes in our Stripe account, all of them are linked to SEPA payment method (wire).

We used to have 1 every month of so, now we have had around 7 in 2 days.

[EDIT] - I received an email from Stripe a few minutes after I submitted this post on HN. It seems there has been an issue with the management of SEPA payments between end of september and start of october.

[EDIT 2] - I actually received the email before submitting this post, I just did not notice it ;)

1. edwinwee ◴[07 Oct 22 17:24 UTC] No.33124339[source]▶
(Edwin from Stripe here.) These aren't actual disputes. A very small portion of Stripe businesses saw failed SEPA payments show up as disputes instead. (We've since fixed the bug and we're in touch directly with any impacted businesses on next steps.)
replies(1): >>33126541 #
2. aliqot ◴[07 Oct 22 20:31 UTC] No.33126541[source]▶
Edwin, thanks for popping in.

Serious question that comes up every time I see you: When you leave Stripe, are we going to be shouting into the HN void? I've seen you here so often when Stripe is acting up, but how is it that this stuff happens so often and that HN is the most effective means of resolution?

This is probably not the case, but it very much looks like if I'm a green name on HN or someone with no rapport, or who doesn't have a catchy title on their "stripe hurt my business" post, that I'm just not going to get the right amount of support on HN to get stripe via you to fix my issue.

Is this something that's talked about at all in the upper echelons of stripe? I am not the only person who feels this way from the HN crowd.

replies(1): >>33126787 #
3. joshxyz ◴[07 Oct 22 20:59 UTC] No.33126787[source]▶
they actually got a cron job that scans the hn api for posts like this, which automatically replies "hi this is edwin from stripe here" + some human relatable reason generated thru machine learning.

edwin is not a human, he's a super ai developed in stripe skunk works division.

replies(1): >>33128642 #
4. SOLAR_FIELDS ◴[08 Oct 22 00:28 UTC] No.33128642{3}[source]▶
The first 15 words or so of your post is actually most likely true.