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630 points sendilkumarn | 1 comments | | HN request time: 0.23s | source
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clairity ◴[] No.30795771[source]
> "In 2020 and 2021 we surveyed over 60,000 MDN users and learned that many of the respondents wanted a customized MDN experience. They wanted to organize MDN’s vast library in a way that worked for them."

in 2022, i really hate this "users told us" phrasing, because it's always misleading, and even normative at the margin. users didn't tell you anything, you inferred that from, here, a single survey (and that's more pretext than most provide). left to our own devices, users express feelings first and foremost, even if formulated reasonably. it's almost always ad hoc rationalization, because most users don't care enough to think deeply enough about your product in that moment of inquiry. you have to elicit and infer what they value, and there are plenty of quantitative (marketing) techniques these days to do so, but that takes real work and forethought.

this is one of those cargo-cult product (marketing) phrases i hear over and over, and it's naive at the very least. it's also how you get a product feature list that most people here (potential customers and customer advocates) seem to feel is lackluster and are even mocking.

with all that said, i find this offering at least closer to something i'd pay for than something like pocket or vpn. there are tons of value-added features that mozilla can offer on top of a browser and web dev that no one else would really want to tackle. they just need to do some real market research, rather than larp'ing it.

(i really should start a product blog just to catalog all these silly things.)

replies(1): >>30801210 #
cxr ◴[] No.30801210[source]
> i really hate this "users told us" phrasing[...] this is one of those cargo-cult product (marketing) phrases i hear over and over

Except that's a made up quote. That phrase doesn't appear anywhere in the part you lifted from the blog post (the thing that's an _actual_ quote) or any other part of it.

replies(1): >>30804007 #
clairity ◴[] No.30804007[source]
talk about a "whoosh"!

sometimes we characterize a phenomenon with a succinct phrase that's meant to represent more than the literal quote.

replies(1): >>30804753 #
1. cxr ◴[] No.30804753[source]
That's not a "whoosh". I know what you were doing. (And it's a rotten thing to do—not least of all because your fake quote changes so much that it differs substantially in a way that your comment is not even relevant to what they actually wrote.)

Don't make up quotes. It's against the rules.

<https://news.ycombinator.com/item?id=13602947>

<https://news.ycombinator.com/item?id=15893789>