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1703 points danrocks | 4 comments | | HN request time: 0.756s | source

Recently I interviewed with Stripe for an engineering MoM (Manager of Managers) for one of their teams. I interview regularly, so I am used to many types of processes, feedback mechanisms, and so on. I won't go into details about the questions because there's nothing special about them, but I wanted to share some details of my experience for people thinking of interviewing there.

1) About 35-40% of the interviewers started their questioning by saying "I will only need 20 minutes for this", while emphasizing it is an important leadership position that they are hiring for. So 20 minutes is all needed to identify "important, critical leaders"? What a strange thing to say - also a GREAT way to make candidates feel important and wanted!

2) There is significant shuffling of interviewers and schedules. One almost has to be on-call to be able to react quickly.

3) For an engineering manager position, I only interviewed with only technical person. To me it hints that Engineering MoM is not a very technical position.

4) Of all the people I spoke to, the hiring manager was the one I spoke the least with. The phone screen was one of the "I only need 20 minutes for this" calls. The other one was quite amusing, and is described below.

5) After the loop was done, the recruiter called me to congratulate me on passing, and started discussing details of the offer, including sending me a document described the equity program. Recruiter mentioned that the hiring manager would be calling me to discuss the position next.

6) SURPRISE INTERVIEW! I get a call from the hiring manager, he congratulates me on passing the loop, then as I prepare to ask questions about the role, he again says "I need to ask you two questions and need 20 minutes for this". Then proceeds to ask two random questions about platforms and process enforcement, then hangs up the call after I answer. Tells me he'd be calling in a week to discuss the position.

7) I get asked for references.

8) After passing the loop, have the recruiter discuss some details of the offer, have the hiring manager tell me they'd be calling me after a week, I get ghosted for about 3.5 weeks. References are contacted and feedback is confirmed positive.

9) I ping the recruiter to see when the offer is coming - it's not coming. They chose another candidate. I am fine with it, even after being offered verbally, but the ghosting part after wasting so much of my time seems almost intentional.

10) I call up a senior leader in the office I applied to, an acquaintance of mine. His answer: "don't come. It's a mess and a revolving door of people". I was shocked with the response.

11) I get called by the recruiter saying that another director saw my feedback and is very interested in talking to me and do an interview loop.

Guess I'm not joining, then.

I am ok with passing loops, being rejected, I've seen it all. But being ghosted after acceptance is a first. What a bizarre place this is.

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pc ◴[] No.29388148[source]
I'm sorry; that's bad. Can you email me with details so that we can investigate what happened? (patrick@stripe.com; others welcome to do so too.)

More than 10,000 people have interviewed at Stripe so far this year, so "several sigma bad" still happens to an unfortunate number of people. That said, we want those who interact with Stripe to come away having been treated professionally and respectfully, and our recruiting team cares about fixing our process failures. On behalf of Stripe, I apologize.

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1. bryant ◴[] No.29389310[source]
hey danrocks, bear in mind if you discuss details of your experience with pc, you run the risk of outing the senior leader you consulted in step 10.

You may wish not to do this. As much as the feedback would probably help Stripe and possibly even yourself, given the post you've written, it sounds like it may put someone else's career on the line.

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2. austenallred ◴[] No.29389428[source]
It sounds like it's a failure of coordination more than anything; a broken system not a person acting in a way that should lead to termination (unless they are unwilling to fix said system over time).
3. bigbillheck ◴[] No.29391526[source]
I think if they cared to look at their internal data they'd be able to figure out who he was without much trouble at all based on this thread and his recent post history here (named 'Dan', interviewed recently for manager-of-manager position, lives in ~~place~~, currently works for ~~someone~~).
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4. danrocks ◴[] No.29411992[source]
I actually replied to Patrick via e-mail; I have zero reason to be anonymous.