Stripe banned us for payment disputes but we never had a single dispute

If I understand correctly you use Stripe Issuing to give people cards that they can then spend with in a way that you control? How do people recharge their Justuseapp cards? You charge their real card and credit their virtual ones? And if one of the apps being used makes a unauthorised charge do you then raise a dispute on behalf of the customer?

I'm not trying to apologise for Stripe, I'm trying to see what's special about this financial arrangement. It's obviously not a SaaS nor are you selling anything physical.

"You can then use the virtual credit card to signup for free trials on the web and on apps without worry. We approve only free trials and not actual purchases."

I assume when you sign up to a free trail, they'll charge your card £0.00 to confirm it's a valid card, then when the trail ends and they try to automatically charge you for a full subscription they'll block the transaction.

https://justuseapp.com/free-trial-card

This is not the intended use for stripe issuing at all, and would lead to stripe handling thousands of disputes from companies trying to charge cards with 0 balance after trials end.

I can see why they blocked it.