On a related note: Stripe, have you considered tackling the customer side of fraud at all? I recently had an obviously fraudulent Stripe transaction on my credit card statement (questionable storefront that disappeared shortly after I placed my order). My only recourse was to dispute the charge with my bank. The transaction on my statement showed “STRIPE” and not a comprehensible merchant.
Has Stripe considered having a link on the main page for questions about a charge? If I could have typed in charge details and gotten direct confirmation that the merchant account was closed for fraud (I bet it was) and that I could ask online for my money back, it would have saved me a phone call, saved Stripe a chargeback, and earned a bit of goodwill.