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Stripe banned us for payment disputes but we never had a single dispute

(justuseapp.com)
693 points hienyimba | 1 comments | 14 Sep 21 10:51 UTC | HN request time: 0.234s | source
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0des ◴[14 Sep 21 12:12 UTC] No.28523494[source]▶
As someone with a pre-launch SaaS who just signed up for Stripe, reading this has me shook up a little bit. I'm Stripe-integrated for payments, and poised to go through Stripe Atlas soon, or at least I was.. Now I have no idea what to do. I know that OP's story isn't spotless, but what if it's my thing that gets in this situation too?

I wish I could say I'm joking but I don't need this right now, I'm ~90 days out from launch, I should be tweaking final touches, not building just-in-case backup integrations with other processors.

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1. faeyanpiraat ◴[14 Sep 21 16:51 UTC] No.28527471[source]▶
We got rejected by braintree, and went on a multiple month long back-and-forth and in the end it got nowhere.

Fixed it by using Fastspring. It is a fully integrated solution, with a slightly higher fee, but saves you a lot of dev hours. Their support is amazing.

Edit: it might sound clunky, but asking for wire transfers costs almost 0 dev hours, but can still used to prove your potential clients would really pay.