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693 points hienyimba | 1 comments | | HN request time: 0.261s | source
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AussieWog93 ◴[] No.28523122[source]
I went through the same thing. Some ML algorithm at Stripe randomly classified my business (bog standard WooCommerce/WordPress e-Commerce store selling a single product in low volumes) as a risk and I found that the process for escalating it was Kafkaesque and slow.

Switched to Pin Payments[1] shortly after that experience and have never looked back. Of course, we live in the 2021 century and algorithms will flag issues automatically (I ported my phone number and changed my bank account on the same day, which was fun!), but they've always made sure to contact me and resolve the issue within minutes instead of cutting access. The few times I've contacted them, a competent person has both understood the issue and responded to it appropriately and promptly.

[1]https://pinpayments.com/

replies(2): >>28523406 #>>28525865 #
burlesona ◴[] No.28523406[source]
This product was leaning heavily on Stripe’s issuing API, so I don’t think pin payments is a viable alternative. I’m actually not sure if anybody else is a viable alternative. Is there another service that offers card issuing as an API?
replies(2): >>28523536 #>>28524566 #