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Stripe banned us for payment disputes but we never had a single dispute

(justuseapp.com)
693 points hienyimba | 1 comments | 14 Sep 21 10:51 UTC | HN request time: 0.322s | source
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travoc ◴[14 Sep 21 11:38 UTC] No.28523174[source]▶
These types of problems could be fixed by doing the three things big tech hates:

1. Hire human beings 2. Empower them to fix problems 3. Let your users talk to them

replies(2): >>28523333 #>>28523725 #
1. snowwrestler ◴[14 Sep 21 12:31 UTC] No.28523725[source]▶
I agree with this sentiment in general, but in this case it sounds like a human at Stripe did review the case, and Stripe still decided not to do business with them.

Hiring more customer service humans is not a guarantee that every customer will get what they want.