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Stripe banned us for payment disputes but we never had a single dispute

(justuseapp.com)
693 points hienyimba | 2 comments | 14 Sep 21 10:51 UTC | HN request time: 0.557s | source
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0des ◴[14 Sep 21 12:12 UTC] No.28523494[source]▶
As someone with a pre-launch SaaS who just signed up for Stripe, reading this has me shook up a little bit. I'm Stripe-integrated for payments, and poised to go through Stripe Atlas soon, or at least I was.. Now I have no idea what to do. I know that OP's story isn't spotless, but what if it's my thing that gets in this situation too?

I wish I could say I'm joking but I don't need this right now, I'm ~90 days out from launch, I should be tweaking final touches, not building just-in-case backup integrations with other processors.

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chrisandchris ◴[14 Sep 21 12:16 UTC] No.28523538[source]▶
Comment from tyingq:

> I have a hunch their main concern is this kind of marketing on your site: „Access the American market Our credit card comes with a U.S. billing address, so you can unlock features restricted to the U.S or Western markets especially if you don't live there."

https://justuseapp.com/free-trial-card

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1. 0des ◴[14 Sep 21 12:22 UTC] No.28523618[source]▶
I saw this, and even though my thing is nowhere near what OP is doing, the amount of what-ifs going through my mind right now is causing undue concern. My SaaS is a podcast host, what if someone I'm hosting says something "wrong" in their show description and Stripe's algo doesn't like it?

Edit: There's a lot on my mind right now, editing to stop for a moment and say thank you, your comment is somewhat reassuring which is what I think your intention was.

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2. fragmede ◴[14 Sep 21 18:45 UTC] No.28529086[source]▶
Think about it from their point of view. Stripe's algo isn't going to go into your platform and investigate podcast guests political opinions - that's some AGI level-5 self-driving car stuff if their automated flagging system could do that. No, their algo is gonna look at the credit cards your system is sending them, how much and how frequently you're charging them, and how much that looks like you're doing bad things (like stealing money from people). From your very limited description, you're totally in the clear.