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Stripe banned us for payment disputes but we never had a single dispute

(justuseapp.com)
693 points hienyimba | 1 comments | 14 Sep 21 10:51 UTC | HN request time: 0s | source
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travoc ◴[14 Sep 21 11:38 UTC] No.28523174[source]▶
These types of problems could be fixed by doing the three things big tech hates:

1. Hire human beings 2. Empower them to fix problems 3. Let your users talk to them

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tiborsaas ◴[14 Sep 21 11:56 UTC] No.28523333[source]▶
Hiring humans is not as scalable as technology is. You can't just hire 150 more customer support agents _each month_ like you can fire up another Kubernetes cluster. They need training, middle managers, leads, special training, good tooling, office space, adjusted KPI-s, etc.

Ideally, good companies will find a balance with AI and human operators that's also sustainable as a business.

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1. JasonFruit ◴[14 Sep 21 12:03 UTC] No.28523396[source]▶
You're saying, however, "We can scale our tech but not our business." If you could scale everything but payroll, that wouldn't make it okay to use an automated payroll system that left some employees unpaid with no recourse. Leaving your customers unjustly banned with no recourse is no more justifiable.