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527 points lxm | 1 comments | | HN request time: 0.206s | source
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sksksk ◴[] No.27673432[source]
When they work well, they're really good, but when they work badly, they're _really_ bad.

The other week, I went for dinner at a place that had a online ordering system. My experience was as follows...

Arrive at the table, scan the QR code

No phone signal in the restaurant, so I need to connect to the wifi.

Connect to the wifi, get a captive portal

Need to put my phone number in to connect to the wifi; there is no signal, so I need to go outside, to receieve the confirmation code.

Connected to the wifi, scan the code again, choose my food.

Go to pay, need to register an account

Put my email address in, I already have an account on this food ordering service!?

Do a password reset

Put in my credit card details (why not use apple pay?).

This whole time, we're sat at a table, in theory to meet friends, but we've spent the first 15 minutes all glued to our phones!

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makach ◴[] No.27673680[source]
this.

I do not miss 400 options(!) nor the icky stick menus that sticks together like a 80's playboy magazine. Its good to see digital revolution embrace restaurants. I'd much rather struggle with my phone and my own grime than fiddling with the menu.

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jbluepolarbear ◴[] No.27673818[source]
It’s hostile to the experience. It takes me out of why I went to a restaurant I the first place. I want to sit down and focus on my present company and forget about my digital life. This isn’t a new experience, Red Robin and Ruby Tuesday have/had a tablet checkout system that was a chore to use. I started removing restaurants that used similar systems from my rotation because they ruin the experience.
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YarickR2 ◴[] No.27674115[source]
It's hostile to your experience; others (me included) find QR codes quite handy and saving time and efforts
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bluGill ◴[] No.27675244[source]
QR codes are a tool. It isn't the fault of the hammer that sometimes they are used to kill people. Likewise it isn't the fault of QR codes that many times they are used for something that isn't useful (at least they can't kill). When I'm at a museum I love the ability to scan a QR code and get a lot of detailed information that wouldn't fit on a sign - but often I just want the small sign and then I move on to the next exhibit.
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1. stjohnswarts ◴[] No.27678256[source]
a great combination is a short summary with a QR code for more info if you want it. It doesn't have to be rocket surgery.