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527 points lxm | 1 comments | | HN request time: 0.202s | source
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sksksk ◴[] No.27673432[source]
When they work well, they're really good, but when they work badly, they're _really_ bad.

The other week, I went for dinner at a place that had a online ordering system. My experience was as follows...

Arrive at the table, scan the QR code

No phone signal in the restaurant, so I need to connect to the wifi.

Connect to the wifi, get a captive portal

Need to put my phone number in to connect to the wifi; there is no signal, so I need to go outside, to receieve the confirmation code.

Connected to the wifi, scan the code again, choose my food.

Go to pay, need to register an account

Put my email address in, I already have an account on this food ordering service!?

Do a password reset

Put in my credit card details (why not use apple pay?).

This whole time, we're sat at a table, in theory to meet friends, but we've spent the first 15 minutes all glued to our phones!

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eCa ◴[] No.27673750[source]
> Connect to the wifi, get a captive portal

> Need to put my phone number in to connect to the wifi; there is no signal, so I need to go outside, to receieve the confirmation code.

Somewhere around these steps is where I would leave. It’s the equivalent of sitting at a table for 15 minutes waiting for the waiter to give my group menus[1] - they don’t want me as their guest.

[1] It happened, both the waiting and the leaving before ever getting menus. That restaurant taught me that if the service is bad before even ordering the food one shouldn’t be afraid to leave.

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1. ct0 ◴[] No.27675003[source]
Agreed, technology doesn't need to be everywhere. Id be happy with a couple of chalk boards that can be moved around.