Mozilla lays off 250 employees while it refocuses on commercial products

[I am a Mozilla employee, and yes, I do recognize how my position influences my perspective.]

One thing that always frustrates me a bit whenever Mozilla comes up on HN or elsewhere is that we are always held to impossibly high standards. Yes, as a non-profit, we should be held to higher standards, but not impossible standards.

OTOH, sometimes it just seems unreasonable and absurd. Stuff like, to paraphrase, "Look at the corporate doublespeak in that press release. Fuck Mozilla, I'm switching to Chrome."

Really? That's what's got you bent out of shape?

Sure, Mozilla has made mistakes. Did we apologize? Did we learn anything? Did we work to prevent it happening again?

People want to continue flogging us for these things while giving other companies (who have made their own mistakes, often much more consequential than ours, would never be as open about it, and often learn nothing) a relatively free pass.

I'm certainly not the first person on the planet whose employer has been on the receiving end of vitriol. And if Mozilla doesn't make it through this next phase, I can always find another job. But what concerns me about this is that Mozilla is such an important voice in shaping the future of the internet. To see it wither away because of people angry with what are, in the grand scheme of things, minor mistakes, is a shame.

EDIT: And lest you think I am embellishing about trivial complaints, there was a rant last week on r/Firefox that Mozilla was allegedly conspiring to hide Gecko's source code because we self-host our primary repo and bug tracking instead of using GitHub, despite the fact that the Mozilla project predates GitHub by a decade.

For me, the feeling of getting kicked in the shins by a diva designer every-other update has risen dramatically in the past few years, as has the prominence of (at least the feeling of) 'closed wontfix dontagree' issues for common and longstanding gripes on the bug tracker and GitHub. The unfortunate nature of a bad feeling is that it will outweigh a positive feeling from another change of equal consequence.

I would not be surprised if it was the same for other users. It results in implicitly giving less benefit of the doubt when another potential controversy comes up.

Other application developers are held to a lower standard because they have already come out the other side - people already simply assume the worst about them. The paradoxical anger comes from the fact that they don't want to do the same with Mozilla, but feel more and more that they'll have to.

The 'closed wontfix dontagree' attitude, or letting important requests sit there open for over a decade -- some with tens of thousands of comments -- is what killed Firefox more than anything.

In the enterprise world, Firefox lacked a few, small, but critical features:

1) MSI Installers

2) Group Policy Administrative Templates

3) Proxy configuration from Windows

4) Enterprise PKI integration

Some of these are supported now, but for about a decade there was at least one person in Mozilla with a philosophical opposition to doing anything that is seen as helping an enterprise Windows network deployment.

I'm pretty certain that Firefox still doesn't work properly in a large corporate environment. At any rate, I've given up trying, as have millions of other administrators. We installed Chrome, which "just worked", and moved on.

The result of this is that enterprise web applications were written for Chrome, not IE or Firefox. Chrome became mandated and automatically pushed to every machine. It has become the new IE6, for better or worse.

Firefox missed that boat.