Agreed. Generic names are difficult to find help on, especially in the software world. Like that modelling tool which was mentioned a while back - "Hash". Imagine googling for "Hash syntax error".
What's next, an ITIL-enabled accounting system called 'IT'?
Yeah - it is a pain trying to search for technical support for overloaded terms. Matrix is an especially bad one given the mathematical terms. I think Riot was a terrible choice for a messenger name, especially for an encrypted one (doing the work of politicians to demonize it for them) but it would still be easier to search for because preciously there weren't IT questions about riots.