1. Take the files and figure out what to do with them so they can be read. This isn't a hard problem.
2. Ask everyone affected to email you the photo or a new photo of the documents. We'll just take it on trust that you do so honestly because there's no way you would've seen this coming.
That's not what happened at all. The college board admitted their fault and are letting students take the test again. Even without that, they mentioned in their FAQ that JPEGs and PNGs are the only file types acceptable and even sent out a tweet (which should have been an email) a week before especially for iPhone users to let them know how to take pictures as JPEGs.
I agree with the people blaming the board for not having a standard image input field that lets the OS know when to convert images to JPEG but that is their only fault and I wouldn't have thought of that as a bug deal if not for this issue. While I'm all for open source media formats replacing what we have, HEIC certainly isn't big enough to be considered as among standard input options. Also, isn't Apple themselves infamous for not supporting certain formats throughout their devices?
Emails, tweets, texts are no excuse for broken products. The iPhone is the best selling model in the United States. It is on College Board to support its default image format.
Good product design is owning your users' success. It is not sending people workaround emails.
The bare minimum would have to be to do a warning before every single AP test about this and giving students a few minutes to change their default image format. Sending a tweet (!!!) out does not count as doing any work.
This is a failure. An abysmal failure.
That's an interesting (and slightly misleading) way to present that statistic. Apple has the best selling models, but does not have the majority of the market by operating system, which is what matters here. It's close, but Android is still supposed to have over 51% of the US market.[1] (If the graph itself is occluded, see the summary below it).
> It is on College Board to support its default image format.
It's a minority platform. It's only a slight minority, but it is one. If you want to make a case that they should support any default format for a platform over a certain percentage of usage (or "almost half"), that's fine, but you can't rely on the obvious argument that it's the dominant platform and thus should be supported, because it isn't the dominant platform.
Edit: Whoops, forgot to include citation
1: https://www.statista.com/statistics/266572/market-share-held...