Students are failing AP tests because the College Board can’t handle HEIC images

"Our system broke, you're screwed now, sorry" is never an acceptable answer. Do they really not have anyone who knows how to get stuff done?

1. Take the files and figure out what to do with them so they can be read. This isn't a hard problem.

2. Ask everyone affected to email you the photo or a new photo of the documents. We'll just take it on trust that you do so honestly because there's no way you would've seen this coming.

>"Our system broke, you're screwed now, sorry" is never an acceptable answer.

That's not what happened at all. The college board admitted their fault and are letting students take the test again. Even without that, they mentioned in their FAQ that JPEGs and PNGs are the only file types acceptable and even sent out a tweet (which should have been an email) a week before especially for iPhone users to let them know how to take pictures as JPEGs.

I agree with the people blaming the board for not having a standard image input field that lets the OS know when to convert images to JPEG but that is their only fault and I wouldn't have thought of that as a bug deal if not for this issue. While I'm all for open source media formats replacing what we have, HEIC certainly isn't big enough to be considered as among standard input options. Also, isn't Apple themselves infamous for not supporting certain formats throughout their devices?

If they had enough time to warn people ahead of time, they had plenty of time to push a fix to their system for this. We are literally talking about adding support for one more image format.

Emails, tweets, texts are no excuse for broken products. The iPhone is the best selling model in the United States. It is on College Board to support its default image format.

Good product design is owning your users' success. It is not sending people workaround emails.

The bare minimum would have to be to do a warning before every single AP test about this and giving students a few minutes to change their default image format. Sending a tweet (!!!) out does not count as doing any work.

This is a failure. An abysmal failure.

> The iPhone is the best selling model in the United States.

To clarify: It has the best selling model, but it is not the most used mobile OS among US mobile phone users.

iOS's market share in the US is 61.25% according to [1].

[1] https://gs.statcounter.com/os-market-share/mobile/united-sta...