1. Take the files and figure out what to do with them so they can be read. This isn't a hard problem.
2. Ask everyone affected to email you the photo or a new photo of the documents. We'll just take it on trust that you do so honestly because there's no way you would've seen this coming.
That's not what happened at all. The college board admitted their fault and are letting students take the test again. Even without that, they mentioned in their FAQ that JPEGs and PNGs are the only file types acceptable and even sent out a tweet (which should have been an email) a week before especially for iPhone users to let them know how to take pictures as JPEGs.
I agree with the people blaming the board for not having a standard image input field that lets the OS know when to convert images to JPEG but that is their only fault and I wouldn't have thought of that as a bug deal if not for this issue. While I'm all for open source media formats replacing what we have, HEIC certainly isn't big enough to be considered as among standard input options. Also, isn't Apple themselves infamous for not supporting certain formats throughout their devices?
Yeah, that still fits "our system broke, you're screwed now, sorry".
They have the submissions, the submissions can be easily converted to their target format. That's what they should do instead of asking students to take the test again.
Or maybe they simply delete any accepted[1] submission that they deem corrupted, in which case I have nothing more to say.
[1] Quote:
> Spencer used the same process on the real exam and thought it went through, but he received an email the next day saying the files were corrupted and that he needed to retake the test.
That's a stupid decision, especially when the submission window is timed - fiddling with file formats should never be a task you need to do inside of the testing window.