Why shouldn't that work? I think it would be pretty great if changing the file extension popped up a helper that asked me if I wanted to convert from HEIC to JPG?
Really, no-one should have to think about file formats when they're trying to do something that has nothing intrinsically to do with file formats.
Seems more like a failure of software engineering, to me.
The failure of engineering was clearly with the test authors - they should have been validating their inputs.
Arguably, the user has been trained to think that renaming between image format converts between the two because of the image processing program correctly parsing and displaying the image, rather than displaying a message that the user opened a .jpg file but it was really a .png.
> Senior Dave Spencer took a demo test before his Calculus AB exam to make sure he understood the process for uploading photos. He Airdropped an iPhone image of his responses to his Mac and tried to convert it by renaming the HEIC file to PNG. Changing a file’s extension does not guarantee that it will be converted, but Spencer was still able to submit the demo test with no problem.
> Spencer used the same process on the real exam and thought it went through, but he received an email the next day saying the files were corrupted and that he needed to retake the test. The College Board’s tweet went out just a few hours before Spencer’s scheduled exam; he doesn’t have a Twitter account and didn’t see it.
Obviously changing the file extension just bypassed the filtering that allows the demo test to be submitted. It's just checking that the extension is in a whitelist. There's no "does not guarantee that it will be converted" about this and The Verge's reporting is misleading on that score, IMO. Changing the extension simply does not affect the problem, it just means you're lying to the website about the format of the image.