←back to thread

721 points hhs | 1 comments | | HN request time: 0.001s | source
Show context
pc ◴[] No.22890523[source]
Stripe cofounder here. This isn't really new -- it's an extension of our last round (https://www.cnbc.com/2019/09/19/fintech-start-up-stripe-notc...).

That said, we've seen a big spike in signups over the past few weeks. If any HN readers have integrated recently and have feedback, we're always eager to hear it. Feel free to email me at patrick@stripe.com and I'll route to the right team(s).

As always, thank you to the many HNers who are also active Stripe users!

replies(39): >>22890622 #>>22890634 #>>22890672 #>>22890684 #>>22890831 #>>22890979 #>>22891191 #>>22891279 #>>22891405 #>>22891409 #>>22891593 #>>22891638 #>>22891711 #>>22891797 #>>22891995 #>>22892025 #>>22892038 #>>22892061 #>>22892643 #>>22892871 #>>22892981 #>>22892999 #>>22893425 #>>22893502 #>>22893523 #>>22893570 #>>22893665 #>>22893808 #>>22894106 #>>22894551 #>>22894687 #>>22895895 #>>22896013 #>>22896582 #>>22896793 #>>22897309 #>>22897898 #>>22898327 #>>22898711 #
switch11 ◴[] No.22896013[source]
Patrick, good to see you responding

I'd like to add a few points, especially those considering Stripe vs Paypal

This: Billing through PayPal is playing with fire. They can and do freeze accounts and it can take months to get the issue resolved.

We are very thankful to Stripe because Paypal left us high and dry

We found out they were calling up our customers and pretty much forcing them to do disputes

They also locked our funds FOR SIX MONTHS

If we did not have backup funds and if we did not have Stripe we literally would not be able to continue as a company

Paypal basically have ZERO consideration of the fact that you are running a business and that your payment provider should not just randomly end the business arrangement

Our dispute rate for the last $1.5 million processed through Stripe is roughly 0.3% whereas with Paypal it was considerably higher. I even have saved emails from our customers of Paypal asking them to open disputes even when they said they were happy and did not want to

Even eBay stopped using Paypal, and switched to Adeyn

consider how extreme things have to be if the company from which you were spun off as a separate company (eBay spun off Paypal), even they stop working with you

Stripe is much, much better than Paypal

Most importantly, it is much more dependable, much more small business and startup friendly, and developer first mentality

Paypal always has the attitude of - We're big and we don't give two hoots about you

Whereas Stripe they will always talk to you as a fellow human being

*

Stripe: The CEO is coming here to Hacker News and personally responding As are various members of the Stripe Team

Paypal: Will freeze your account for no reason at all. Will not even respond. The lady on the phone will shout at you even though you are politely asking why account is frozen. Plus as a bonus they will freeze funds for SIX Months

They froze funds equal to TWENTY TIMES the total disputes and refunds combined total from the Past 5 years. For SIX MONTHS

replies(1): >>22898523 #
1. littlethings ◴[] No.22898523[source]
Awful. Happened to my friends too. The funniest part is, they still get away with it. But the consumers have choice and I am glad they are choosing Stripe over PP.

Also, if anyone at PayPal reads it: screw you, I will never give you a damn cent.