That said, we've seen a big spike in signups over the past few weeks. If any HN readers have integrated recently and have feedback, we're always eager to hear it. Feel free to email me at patrick@stripe.com and I'll route to the right team(s).
As always, thank you to the many HNers who are also active Stripe users!
1) Many countries still only allow depositing a single currency (i.e. Aus/AUD), doubling the cost of transaction due to the currency conversion, even tripling when we have to convert it back to pay our bills. I always get told either "soon", or "not possible due to the law", despite competitors doing it.
2) If we were an EU company, we'd get charged 1.4%+25c on transactions in the EU, where most of our customers are. Instead, because we're selling from Australia, we get charged 2.9% for some arbitrary reason. This coupled with 1) puts our all-in transaction fees at 5%+ :(
3) I think billing the vendor for refund fees is a really retrograde step - it increases friction in the decision for us when a customer asks for a refund, and industry wide is going to cause less happy customers and less card users online. It's already hard enough convincing Dutch/German customers to use a credit card online.
If any non-EU companies know a cheaper way to process transactions in the EU, I'm all ears...
However, Stripe offers SEPA direct debit, which is usable with any European bank account and may work better for you.
EDIT: This seems to have sparked some confusion. I'm not saying Germans don't do card payments, I was only speaking of credit cards. We do all have and use debit cards, however, those are of a national scheme with wonderfully low fees, but no online usability.
The interesting thing however, we A/B tested with and without SEPA and basically saw no difference. Only German people used it, but when it wasn’t available they managed to find a credit card or use PayPal.
I’d love it if banks were making instant payments simple and verifiable, but SEPA feels like something from the 70s to me.