Zoom needs to clean up its privacy act

> As quarantined millions gather virtually on conferencing platforms, the best of those, Zoom, is doing very well.

Why would Zoom care about their privacy issues if they're doing so well off? Seems like that's a good amount of positive reinforcement that their current approach is the right one to them. Maybe they'll lose a few thousand customers because of it, but given what I'm sure was a huge increase in the past few weeks, why would it be something they're concerned about?

The unfortunate wisdom in business is "nobody cares about privacy or security," and in my experience it's true. Outside a small number of people nobody even asks these questions.

With our own product ZeroTier we get maybe 1-2 questions a year about privacy and so far only a few enterprise customers have even asked about the security of encryption and authentication. "It's encrypted" is good enough for 99.9% of the market. Encrypted with what? A cereal box cipher? Nobody cares.

What do people care about? In my experience its ease of use, ease of use, ease of use, ease of use, and ease of use, in no particular order. An app that's a privacy and security dumpster fire but is very easy to set up and use will win hands down over a better engineered one that requires even one or two more steps to set up.

My experience is diametrically opposite to that. All of our clients are large enterprises and the security and privacy features are very closely examined during procurement literally every time. We haven't had a single client conversation that is remotely like what you're describing.

Might be because our clients are banks but they really care about this stuff.