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256 points reubensutton | 2 comments | | HN request time: 0.431s | source
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_vrmm ◴[] No.21627000[source]
I know this opinion is not popular but I'm so happy everytime I see bad news for Uber and all these companies that only exist thanks to basically exploiting THEIR workers.

Private transporting is not sustainable and it is not something that has to be affordable for everyone, even less by lowering workers wages or playing with the tariffs by demand. Taxi regulations gives us passengers safety and fair prices. There are taxi apps that work exactly like Uber's like 'Free-now' where you can see your trip, its aproximate cost, the driver's rating...

We have to promote governments that support affordable and good quality public transport, even though I love driving alone in my car.

I hope Deliveroo, Glovo and other companies are also punished for their labour rights abuses. Make sure your delivery guy is payed fairly or either go to the restaurant yourself.

So many years of labour rights fights being attacked by these startups that do not invent anything but base their business model on lower wages.

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xorcist ◴[] No.21627230[source]
> you can see your trip, its aproximate cost, the driver's rating

Here's the thing: I don't want to rate my driver. I want to be able to rely on a third party that all available drivers are punctual and competent. It is not a choice I want to make.

Too much responsibility is already dumped on consumers under the guise of choice. Quality control of services I utilize is something I expect to pay for.

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Terretta ◴[] No.21627526[source]
> I don’t want to rate my driver. I want to be able to rely on a third party...

You sure can’t rely on the Uber, Lyft, Juno ratings. It’s 5 stars or bust. The social pressure on 5 stars is enormous.

Netflix moved to thumbs up, thumbs down. YouTube did the same, after showing a graph of the 5s and 1s:

https://techcrunch.com/2009/09/22/youtube-comes-to-a-5-star-...

I relentlessly give an average delivery or ride 3 stars, but feel bad every time. When the ride is quite good, 4 stars, and exceptional, 5 stars. Exceptional is the exception.

Three stars doesn’t make you a bad rider or a bad driver, just average. If it’s not the bulk of the ratings you give, you’re an unreliable rater and not helping the ratings anyway.

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dangus ◴[] No.21627737[source]
Your inability to follow the cultural norm is actually at fault here, not the rating system. What you’re doing is akin to tipping 5% in restaurants in the US and only tipping 15% when you have an outstanding experience. In reality, restaurants workers in the USA would expect 15% to 20% unless they dramatically fucked up. I don’t like the tipping system either, but I’m also not going to be that asshole who tries to change the system all on my own without anyone else agreeing to it.

Just use the rating system like everyone else and get over it:

If the driver was great it’s 5 stars with all the “what did I do great” options checked and a note for the driver.

If the driver didn’t fuck up it’s five stars.

If you don’t want to be matched with the same driver again but they didn’t do anything egregious it’s three stars.

If you were outright disgusted at your ride it’s 1 Star.

That’s it. It’s simple. Your own personal usage of the ratings system is not helpful.

Actually, for another example of why your ratings method is bad, let’s compare three stars to grades in school. Three out of five stars would be 60%, which is a D- in most schools. That’s not an average grade. Someone who completes all the homework and does an average job would expect a B, which would be 4 stars. Someone who didn’t get any questions wrong would get an A, 5 stars.

If your Uber driver took you to your destination with a reasonably clean car that’s an A. There’s no such thing as exceptional. It’s a car ride not a physics exam, what do you want exactly?

Uber wants a driver to maintain over a 4 rating, something like 4.5 or 4.2. When you give that driver a 3 rating you’re not saying “thanks, you were acceptable and average.” You are saying “you kind of suck” and Uber won’t actually even match the driver with you again. So if you continue to give all your drivers 3 stars just because you wish the rating system worked a different way than it does, you’re even screwing yourself by reducing the number of drivers that can match with you.

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1. Terretta ◴[] No.21648235[source]
Not inability, choice.

If enough people make the right choice instead of the herd behavior, the commons will be less tragic.

“If the driver didn’t fuck up it’s five stars” is aggressively harmful to any above average or excellent drivers out there, with no reward for trying to be either.

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2. ◴[] No.21652632[source]