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256 points reubensutton | 3 comments | | HN request time: 0.001s | source
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gorgoiler ◴[] No.21628693[source]
After living for years in London, it’s hard to compare Ubers with black cabs.

In the centre of town during the day black cabs are often ubiquitous, immediately available, and skilled at getting you the hell out of dodge. Something for which I’m happy to pay a premium.

Anywhere else they can be capricious and scarce. After 11pm this is the case with in fact almost all black cabs anywhere in the city, when a very different type of driver — “borrowing” their license from a friend, card machine with a “sorry not working” post it taped to it, no chat — starts working the night shift. Usually these are more often likely to be rental drivers — during the day it’s owner drivers. The difference between the two classes of driver is, if you will, day and night.

By contrast, the semi robotic Uber will always come, eventually. They’ll drive past you. Go the wrong way to pick you up. Stop on the wrong side of the road and wait for you to cross because they don’t have a tight turning circle. Go the wrong way on your journey. It’s a fact of life that while not all black cab drivers meet the highest professional standards, it’s much rarer to find a good Uber driver.

SF and the Bay Area — I mention them as the root source of Uber’s app and product culture — certainly aren’t a cakewalk to drive around but it’s not a patch on London’s warrens. You can absolutely see that in the navigation skills of those using the big map apps to get around, and those who did The Knowledge. My subjective viewpoint isn’t some romantic notion based on the old ways or traditions either: everyone I know in London has pretty much the same experience.

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BurningFrog ◴[] No.21628891[source]
Takeaway: Maybe London should spend some effort becoming more naviagatable, instead of demanding professional drivers acquire a PhD level education (the Knowledge) to find their way.
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72deluxe ◴[] No.21629098[source]
No offence, and I can see that you've been downvoted but how do you actually propose solving this "unnavigable" problem? By bulldozing existing property that is owned by multitudes of private landowners and building new roads or something else??

Honestly, what's your solution?

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1. BurningFrog ◴[] No.21630753[source]
I don't have a solution. I don't even live in London.

I do think that if the city tried to make navigation more user friendly, a few simple ideas could improve things. I suspect no such effort has ever been made.

I know this is very hard even in companies that live or die by their their products being user friendly, so for a city that don't have those incentives, it probably will never happen.

Not sure how bulldozing would help. It doesn't seem like a charitable interpretation of my post :)

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2. fanf2 ◴[] No.21631326[source]
Making navigation more user friendly: https://en.wikipedia.org/wiki/Tube_map
3. 72deluxe ◴[] No.21636675[source]
I know they have tried signs to help drivers but having driven there, sometimes you have about 6 signs on one post and 6 on another pointing the opposite direction, and at 40mph (which nobody around you does - they're all in a rush or seem to be living in a high-speed time warp with a distortion of how long a second is...) it is nigh-on impossible to read all of the signs and make a sensible decision without changing lanes at the last minute to the anger of your fellow drivers and peril of your own life and safety.

If they introduced one-way systems to reduce the number of signs in a given area, it'd still lead to having to have "knowledge" to know about the one-way system and how to get on/off it at the appopriate place so that wouldn't be an improvement.

If they reduced signs, it'd require knowledge of the area.

If they added more signs to help make it more navigable, it'd be impossible to read at speed (like it currently is).

There is honestly no solution. At some point you will have to actually learn something of the locality. We wouldn't apply the same logic to writing software - "people shouldn't have to learn a programming language! It's not fair!" - no we have to have knowledge of the machine we are writing for and an understanding of the language we are using.

And I say this having driven there before GPS and driving into the (new at the time) congestion zone accidentally and getting a fine.