>At least 14,000 trips involved drivers who weren’t who the riders thought they were,
any idea what the source of this info is?
And not sure what the timeframe here is. Is it 14000 since Uber started operating in london?
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I would guess that if this is a widespread practice it is only a secret to the outsiders. Probably an investigation can find a way to frame this known secret in a way that is legally accepted in the court of law.