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jasonkester ◴[] No.20082119[source]
But this isn't the product I want.

I don't want to ever fight chargebacks. Because my policy is to never take money from people who don't want to give it to me. I want to automatically refund every chargeback attempt without it affecting my ability to charge credit cards.

One of my businesses targets consumers, who have this amazing ability to "forget to cancel" or to have "cancelled 3 months ago, but for some reason we're still billing them" or to just plain decide that the last six months of charges were fraudulent and that their bank should get them reversed.

All of that is fine with me, and in fact every invoice I send out says as much: We'll happily refund every penny you ever paid us if you simply ask. But lots of people aren't comfortable asking for their money back. They are, however, plenty comfortable asking their bank to ask for their money back.

I just want a way to streamline that process that doesn't involve me having to handle fighting disputes that I'd prefer to lose. And of course to not have those lost "disputes" count against me.

Any ideas on how to do that, Stripe?

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trimbo ◴[] No.20084986[source]
> We'll happily refund every penny you ever paid us if you simply ask

IANACFO, but I think your balance sheet for this business is going to be pretty wack. To guarantee this, you need to keep a pool for refunds (edit: and with your specific guarantee, isn't it all revenue ever?). If you don't, that can be a real issue with the business. This happened at Groupon:

https://www.cfo.com/management-accounting/2012/04/groupon-re...

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1. laughinghan ◴[] No.20090735[source]
That article explicitly mentions "big ticket deals" at "higher price points" as the problem there. Many SaaS businesses charge each customer pretty small amounts and get very few chargebacks. The time it takes to fight a chargeback, even if illegitimate, isn't worth the amount of the charge itself, to say nothing of the opportunity cost of getting more customers who want to pay.