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341 points shedside | 2 comments | | HN request time: 0.002s | source
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nickjj ◴[] No.20085221[source]
How did you arrive at 0.4%? That seems like a lot to pay for insurance.

If they take 2.9% normally, 0.4% is about 14% extra in fees for every transaction you make, but disputes on a legitimate product are probably 1 in 5,000 (and Stripe will charge you a $15 flat fee if you lose the dispute which you will if it was related due to credit card fraud).

If you sell 5,000 products at $50 that's $250,000 in revenue. Stripe would normally take 2.9% which is $7,250 but now with "fraud production" they would take 3.3% for $8,250. So you've just spent an extra $1,000 out of pocket to save yourself $15 in a dispute fee that Stripe charges you. That's really steep.

If you had 66 fraud charges within 5,000x $50 transactions (to break even on fees), I would really look into why you're getting so many disputes. That's astronomically high.

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1. maratc ◴[] No.20088743[source]
You must be selling digital products where the marginal cost of what you send to your customer (who disputed the transaction and isn't sending the product back) is $0.
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2. nickjj ◴[] No.20089549[source]
Yep, that is true.

In the physical product's case, you are out the $15 + $50 (or whatever your product cost you to make and ship).