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341 points shedside | 1 comments | | HN request time: 0.257s | source
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nickjj ◴[] No.20085221[source]
How did you arrive at 0.4%? That seems like a lot to pay for insurance.

If they take 2.9% normally, 0.4% is about 14% extra in fees for every transaction you make, but disputes on a legitimate product are probably 1 in 5,000 (and Stripe will charge you a $15 flat fee if you lose the dispute which you will if it was related due to credit card fraud).

If you sell 5,000 products at $50 that's $250,000 in revenue. Stripe would normally take 2.9% which is $7,250 but now with "fraud production" they would take 3.3% for $8,250. So you've just spent an extra $1,000 out of pocket to save yourself $15 in a dispute fee that Stripe charges you. That's really steep.

If you had 66 fraud charges within 5,000x $50 transactions (to break even on fees), I would really look into why you're getting so many disputes. That's astronomically high.

replies(4): >>20085495 #>>20086196 #>>20086979 #>>20088743 #
1. ripberge ◴[] No.20086196[source]
Most disputes have nothing to do with the quality of your product, they're because it's a card number has been stolen and being used illegally and the merchant has no way of knowing this. You're not just out the $15, if you've delivered given the customer merchandise, you'll have to absorb that loss. Most times you won't know a charge has been disputed for around 30 days, so your merchandise is very likely to be gone. The $15 is nothing for many businesses...