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Stripe Chargeback Protection

(stripe.com)
341 points shedside | 2 comments | 03 Jun 19 11:19 UTC | HN request time: 0.451s | source
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eeke ◴[03 Jun 19 11:34 UTC] No.20082108[source]▶
I’m the PM on Chargeback Protection. Startups told us they don’t want to deal with the hassle and unpredictability of chargebacks; that’s why we built this. Happy to answer any questions you have.
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1. nickjj ◴[03 Jun 19 16:50 UTC] No.20085299[source]▶
Before this, if a customer opened a dispute and you won, you (the business owner) didn't have to pay any dispute fees without having to pay for anything extra. It was just a part of the standard Stripe offering.

You even wrote this on your site's documentation[0]. Here's what it says as of right now:

> There is a dispute resolution process through which you can respond and submit evidence to make your case that the payment was valid. If the dispute is found in your favor, the disputed amount and fee is returned back to you.

If we don't opt into this new fraud protection service, are all dispute fees still waived if the business wins the case?

[0]: https://stripe.com/docs/disputes

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2. eeke ◴[03 Jun 19 17:21 UTC] No.20085633[source]▶
I work at Stripe. That’s right! Nothing changes in the way we handle disputes for businesses that are not on Chargeback Protection. Your dispute fees are still waived if you win the dispute.