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341 points shedside | 1 comments | | HN request time: 0.207s | source
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jliptzin ◴[] No.20084134[source]
Has anyone done the math on this? You’re paying an extra 0.4% fees per txn which is a lot. So your dispute loss rate would have to be > 0.4% for this to make sense. That seems pretty high. That probably means your overall dispute rate is above 0.6%. In my experience you can get your dispute rate well below 0.1% (effectively a non-issue) by making sure your support channels are working and not clogged, and you have a generous refund policy (and of course being honest about pricing and billing, especially for subscriptions).

To me this seems like knowing about a small leak in your basement, but instead of fixing it, you buy a basement water damage insurance policy.

replies(2): >>20084511 #>>20085276 #
1. Illniyar ◴[] No.20085276[source]
Chargebacks happen. Wven if you do all you mentioned, sometimes people see a charge they don't recognize or forgot about and do a chargeback.

Beyond everything that 0.4% also buys you ptedictability, which is often more precious than margins.