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341 points shedside | 1 comments | | HN request time: 0.279s | source
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jasonkester ◴[] No.20082119[source]
But this isn't the product I want.

I don't want to ever fight chargebacks. Because my policy is to never take money from people who don't want to give it to me. I want to automatically refund every chargeback attempt without it affecting my ability to charge credit cards.

One of my businesses targets consumers, who have this amazing ability to "forget to cancel" or to have "cancelled 3 months ago, but for some reason we're still billing them" or to just plain decide that the last six months of charges were fraudulent and that their bank should get them reversed.

All of that is fine with me, and in fact every invoice I send out says as much: We'll happily refund every penny you ever paid us if you simply ask. But lots of people aren't comfortable asking for their money back. They are, however, plenty comfortable asking their bank to ask for their money back.

I just want a way to streamline that process that doesn't involve me having to handle fighting disputes that I'd prefer to lose. And of course to not have those lost "disputes" count against me.

Any ideas on how to do that, Stripe?

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scarface74 ◴[] No.20082219[source]
Would you feel that way if you were selling physical goods or even services where you had to pay workers - like a lawn business?

It sounds like you are selling a near zero marginal cost software business.

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jasonkester ◴[] No.20082248[source]
I do have server expenses that map directly to processing work done for individual customers, so there is a quantifiable amount of real money lost at times. But at the end of the day, I still don't want somebody's fourteen dollars enough to fight them for it (even if it means I also lose another $5 in real expense and a few more in chargeback fees).

But you're absolutely right. If it were physical goods or services, I'd fight those chargebacks for sure. (Though it'd be a lot harder for one of my deadbeat customers to plausibly claim that he'd "forgot that I mowed his lawn").

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1. dexterdog ◴[] No.20084621[source]
Once a chargeback is filed you are losing the fee if you either accept it or don't fight it. My cancellation process is simple, certainly simpler than contacting your bank and identifying yourself and going through the chargeback process. That doesn't stop people from going to their bank for the last 3 months of subscription and calling them fraudulent because they never told us to cancel them. I fight every single chargeback because their always lies by the customer in my case and they involve real money already spent by my company. We win some and lose some.