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341 points shedside | 4 comments | | HN request time: 2.195s | source
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jasonkester ◴[] No.20082119[source]
But this isn't the product I want.

I don't want to ever fight chargebacks. Because my policy is to never take money from people who don't want to give it to me. I want to automatically refund every chargeback attempt without it affecting my ability to charge credit cards.

One of my businesses targets consumers, who have this amazing ability to "forget to cancel" or to have "cancelled 3 months ago, but for some reason we're still billing them" or to just plain decide that the last six months of charges were fraudulent and that their bank should get them reversed.

All of that is fine with me, and in fact every invoice I send out says as much: We'll happily refund every penny you ever paid us if you simply ask. But lots of people aren't comfortable asking for their money back. They are, however, plenty comfortable asking their bank to ask for their money back.

I just want a way to streamline that process that doesn't involve me having to handle fighting disputes that I'd prefer to lose. And of course to not have those lost "disputes" count against me.

Any ideas on how to do that, Stripe?

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scarface74 ◴[] No.20082219[source]
Would you feel that way if you were selling physical goods or even services where you had to pay workers - like a lawn business?

It sounds like you are selling a near zero marginal cost software business.

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1. amyjess ◴[] No.20084396[source]
People who sell physical goods bake the cost of these losses into their pricing. In fact, any large business will have financial analysts whose sole job is to calculate exactly how much they'll need to inflate their prices to make up for losses due to fraud, theft, accidents, and the like. It's kind of like being your own insurer, except the customer pays your premiums.
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2. scarface74 ◴[] No.20085446[source]
But I doubt that I could order $5000 worth of furniture, have it delivered, dispute the charges and then the vendor just shrugs.

But, I’ve never disputed charges outside of obviously being double charged. Most of the time, I’ll speak with vendor.

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3. amyjess ◴[] No.20086518[source]
Unfortunately, this is exactly what happens with identity theft.

Imagine if someone stole your credit card number, ordered $5000 worth of furniture with it, had it delivered, and then you discovered the unauthorized purchases on your account and disputed the charge. The vendor has no choice but to just eat it.

It's unfortunate, but it happens, and the only way to mitigate it is to raise prices to offset this kind of losses.

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4. scarface74 ◴[] No.20090127{3}[source]
That sucks. I didn’t think about it from the merchants side.