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341 points shedside | 1 comments | | HN request time: 0.33s | source
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jasonkester ◴[] No.20082119[source]
But this isn't the product I want.

I don't want to ever fight chargebacks. Because my policy is to never take money from people who don't want to give it to me. I want to automatically refund every chargeback attempt without it affecting my ability to charge credit cards.

One of my businesses targets consumers, who have this amazing ability to "forget to cancel" or to have "cancelled 3 months ago, but for some reason we're still billing them" or to just plain decide that the last six months of charges were fraudulent and that their bank should get them reversed.

All of that is fine with me, and in fact every invoice I send out says as much: We'll happily refund every penny you ever paid us if you simply ask. But lots of people aren't comfortable asking for their money back. They are, however, plenty comfortable asking their bank to ask for their money back.

I just want a way to streamline that process that doesn't involve me having to handle fighting disputes that I'd prefer to lose. And of course to not have those lost "disputes" count against me.

Any ideas on how to do that, Stripe?

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scarface74 ◴[] No.20082219[source]
Would you feel that way if you were selling physical goods or even services where you had to pay workers - like a lawn business?

It sounds like you are selling a near zero marginal cost software business.

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aparks517 ◴[] No.20082601[source]
Not sure about OP’s costs, but I sell physical goods and have a similar attitude: I don’t want money from anyone who’s not delighted to give it to me. Most people are good most of the time and it works out fine.

I have had a couple of obvious scammers take advantage, but that’s on them to square with their conscience. Life’s too short to spend it fussing with folks like that.

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1. scarface74 ◴[] No.20082643[source]
I agree. I use to have rental property and when you evict someone you theoretically can go after them for back rent and fees. It could total well over $2000. But it wasn’t worth the hassle and you factor that possibility into the rent you charge.

Or as my southern grandfather use to say:

Don’t chase after old money or old girlfriends