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Stripe Chargeback Protection

(stripe.com)
341 points shedside | 1 comments | 03 Jun 19 11:19 UTC | HN request time: 0s | source
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shedside ◴[03 Jun 19 11:28 UTC] No.20082086[source]▶
Don't know if anyone from Stripe is listening here but: it'd be amazing to be able to deploy chargeback protection selectively, as a Radar rule. So that for example we could say: charges from the US are protected (and subject to the extra fee) while charges from the UK are not.
replies(3): >>20082097 #>>20082123 #>>20082140 #
flibble ◴[03 Jun 19 11:38 UTC] No.20082123[source]▶
That’s exactly what we’d like. 95% of our transactions come from trusted customers which have ~0% chance of a chargeback. We’d like to apply this check and insurance on only the transactions that we are not sure about.

Requiring it to be all or nothing makes the feature useless (not cost effective) for merchants with a low fraud rates.

replies(4): >>20082139 #>>20082212 #>>20082233 #>>20082242 #
shoo_pl ◴[03 Jun 19 11:58 UTC] No.20082233[source]▶
Is it not the point? If stripe allowed you to do that - insure only dangerous transactions - then it could not be 0.4% but rather a few %.

The entire point behind insurance is to have enough volume so that the small % when they need to pay up won't affect the business.

replies(3): >>20082552 #>>20082588 #>>20085570 #
1. flibble ◴[03 Jun 19 12:50 UTC] No.20082552[source]▶
I would imagine stripe will always block charges it thinks are likely to be disputed. They aren’t offering carte-blanche to accept transactions that are likely to be fraudulent.

Perhaps it wouldn't work for stripe (to allow the merchant pick and choose which transactions use this service). But if it doesn’t it means that the service won’t be used by clients with low fraud rates.