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All extensions disabled due to expiration of intermediate signing cert

(bugzilla.mozilla.org)
1318 points xvector | 1 comments | 04 May 19 01:31 UTC | HN request time: 0.205s | source
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former_mozzer ◴[04 May 19 08:01 UTC] No.19825091[source]▶
There have been major organizational problems at Mozilla for a long time that precipitated this. Many of us saw something like this coming, saw gaps and unclear responsibilities, reported these gaps and confusions up the chain, and were reprimanded and financially penalized for asking the tough questions. The questions were never answered, and we all quit, were fired, or lost motivation as a result.

This is a tech problem, yes. Cert renewal has bitten everyone in a high profile way (apple, google, and ms have all had renewal-related outages in recent years). But this was preventable at Mozilla. Ask a Mozillian about IT and Cloud Sevices, and what their respective responsibilities are. Ask Mozilla’s VP of IT- who is responsible for cert renewal? Ask Mozilla leadership- why are people afraid to ask questions?

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dajonker ◴[04 May 19 08:13 UTC] No.19825140[source]▶
You basically just described any sufficiently large organization. Complaining is not helping anyone in these situations, the only thing you can do to change things is to go ahead and try to change things. Reporting things up the chain hardly ever works because the chain is too busy with their own issues and politics. You have to make it worth their while.
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1. hrktb ◴[04 May 19 08:47 UTC] No.19825266[source]▶
> the only thing you can do to change things is to go ahead and try to change things.

You are describing taking risks and/or being penalized for little to no potential reward in most organizations.

You are doing something you are not asked to, so any inconvenience or side effect, whatever the cause is, is on you. And as it was not marketed internaly few people will be aware you did anything, accordingly you will get little recognition (financial or any).

It also presumes you already accomplished everything that was under your responsability, which is basically impossible in any org where objectives or KPIs are set so you hit a 80% target. You’ll then have to explain why you prioritized a seemingly random task, and bothered the other teams to help you do it without consulting your boss or their bosses.

Basically this approach could work for critical issues that are obvious they should be fixed. But then it should also be obvious to your boss, so getting their clearance is the normal way to do it.

This is I think the reason why people just leave instead of fighting a losing battle to fix issues they care about but the upper ranks don’t prioritize.