All extensions disabled due to expiration of intermediate signing cert

There have been major organizational problems at Mozilla for a long time that precipitated this. Many of us saw something like this coming, saw gaps and unclear responsibilities, reported these gaps and confusions up the chain, and were reprimanded and financially penalized for asking the tough questions. The questions were never answered, and we all quit, were fired, or lost motivation as a result.

This is a tech problem, yes. Cert renewal has bitten everyone in a high profile way (apple, google, and ms have all had renewal-related outages in recent years). But this was preventable at Mozilla. Ask a Mozillian about IT and Cloud Sevices, and what their respective responsibilities are. Ask Mozilla’s VP of IT- who is responsible for cert renewal? Ask Mozilla leadership- why are people afraid to ask questions?

You basically just described any sufficiently large organization. Complaining is not helping anyone in these situations, the only thing you can do to change things is to go ahead and try to change things. Reporting things up the chain hardly ever works because the chain is too busy with their own issues and politics. You have to make it worth their while.