Stripe Is Now a $20B Company

I want to love Stripe, and I do wish them well, but I've gotten such weird feelings about some of their offerings.

On HN and other parts of the internet, representatives go out of their way to make themselves seem available if you have an issue, or have a problem. But when you finally do reach out, I haven't found them to be as receptive as they otherwise portray themselves to be.

Maybe it's miscommunication internally, or maybe it's employees not being well-equipped. But when you send a thoughtful, well-written message and don't hear anything back, it makes you wonder if it's just lip service.

Whatever it is, good on them for hitting such a great milestone. I know I'll never hit $20B in anything except in Zimbabwean dollars.

(I work at Stripe.) I'm really sorry to hear that...we do want to be available here any way we can, but something must've went wrong. I'd love to find out. Could you email me at edwin@stripe.com?

We've spoken Edwin. After our first exchange I didn't hear back from you. The first exchange was great, and unexpected, and maybe it set the bar a little too high. If you didn't have an answer, or had a bad answer, saying anything is better than saying nothing at all.

You unintentionally proved my point. It's not like I'm hiding behind this username.

I just emailed you and the other relevant parties. Going on the record: Not expecting to hear back. Just wanted to leave my thoughts in the open.