Amazon Go

Look, I know this might not be a popular view here on HN, but I think this is useless. And bad.

I'm not talking about the technology behind it (I think it's an amazing achievement)..

I live in Barcelona and I have at least 5 medium-sized supermarkets within 5 minutes walking distance from my home. Plus there are several smaller shops that sell fruits and vegetables.

I know all the people who work in these supermarkets. The cashier in the supermarket downstairs always sings a quiet song while she scans my products, she knows my daughter and she's always nice and friendly.

The cashier in the other store talks to the customers. She stops scanning and starts talking while the line waits. Some customers might join the conversation. I know she has an old cat that eats an unlimited amount of food if allowed to do so...

There are similar stories about other shops in the neighbourhood - they come to work, they serve the people in the neighbourhood, they go home. They do this until they retire.

These people like their jobs because we respect them for what they do, so they feel useful and they work hard.

I don't mind waiting in line for 3 minutes. Or 5. It's never longer than that, even if the cashier discusses the latest news with the old lady.

The humanity of it has value for us here and that value is greater than the time we'd save by removing the people from the shops.

When supermarkets came into existence a century ago, people were used to neighborhood grocers. You'd walk in, tell the grocer what items you wanted, the grocer would go back, get your bread, eggs, whatever, bring it up, and then ring you up. These people had worked hard, were well known in their towns, and were generally respected.

There was therefore a lot of resistance to self-supermarkets. Where people had to go and select their own items off of the shelves. The concerns expressed were the same as yours.

We don't miss the neighborhood grocers. People have come to expect and demand a variety and quality of goods that the old grocers could not hope to match, at prices that the grocers again could not match. The descendants of those grocers have new kinds of jobs, and on average a level of wealth that again grocers could not hope to match.

It has been the same story with every kind of automation. From the Luddites opposing weaving machines that brought cheap clothing to the loss of telephone operators to the development of self-service kiosks today.

I also live walking distance from supermarkets. I also joke with cashiers. But at busy times of day, waiting in line can take me longer than it takes to go to/from the store and select items. You don't mind the wait. I do. Amazon Go seems like a great idea to me.

And yet we are willing to pay 2x for food from farmers markets, artisans etc. That food was made with processes that go against technological progress. Why not apply the same thinking to selling the food in stores? The cashiers can provide added value (socializing, helping with selection, etc) that we are willing to pay for.