Amazon Go

I'm not talking about the technology behind it (I think it's an amazing achievement)..

I live in Barcelona and I have at least 5 medium-sized supermarkets within 5 minutes walking distance from my home. Plus there are several smaller shops that sell fruits and vegetables.

I know all the people who work in these supermarkets. The cashier in the supermarket downstairs always sings a quiet song while she scans my products, she knows my daughter and she's always nice and friendly.

The cashier in the other store talks to the customers. She stops scanning and starts talking while the line waits. Some customers might join the conversation. I know she has an old cat that eats an unlimited amount of food if allowed to do so...

There are similar stories about other shops in the neighbourhood - they come to work, they serve the people in the neighbourhood, they go home. They do this until they retire.

These people like their jobs because we respect them for what they do, so they feel useful and they work hard.

I don't mind waiting in line for 3 minutes. Or 5. It's never longer than that, even if the cashier discusses the latest news with the old lady.

The humanity of it has value for us here and that value is greater than the time we'd save by removing the people from the shops.

I know all the people who work in these supermarkets.

The significant bit is that the walk-ability indicated in the 1st sentence enables the community indicated in the last sentence. I know there was one neighborhood in Cincinnati in the early 2000's, where you could walk to the grocery store, walk to the hair stylist, walk to the library, walk to the bank branch, and have a friend shout from their balcony to invite you up for dinner. Enable people to interact with their world on a village-scale, and you will have village-like interactions. However, if you turn people into paranoid-other-ignoring drones and cargo in metal capsules, then you have dystopian sci-fi city interactions. (This is a spectrum, not a binary bit, of course.)

I live in Seattle. Many neighborhoods are very walkable. I can and do walk to grocery stores all the time. No, I don't know the cashiers personally. I also have to wait in long lines quite often.

When I lived in New York, one of the most walkable cities on Earth, it was even worse: long lines and anonymous, interchangeable cashiers.

I grew up in a small town where everyone drove to the grocery store, and that's the only time in my life where people knew their cashiers and genuinely cared about their lives.