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Amazon Go

(amazon.com)
1247 points mangoman | 3 comments | | HN request time: 0.753s | source
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Someone1234 ◴[] No.13105907[source]
Companies have been discussing "checkout-less" stores since forever, but nobody has been brave enough to do it due to the perceived threat of shoplifting.

And while shoplifting is a legitimate threat, are non-shoplifters going to be turned into shoplifters without a checkout? Are normal shoplifters stopped by checkouts? These are the core questions, and until it is tested nobody will know for sure.

Target is getting awfully close to this. With their Cartwheel app you're meant to scan all your items as you shop (so it auto-applies coupons and discounts); but they haven't taken it to the next logical step and allowed you to provide your Cartwheel output at the checkout for checking out.

I will say that the way Target has implemented smartphone barcode scanning makes me think that there might be a future in all this. It is extremely painless, they just need to stop kicking you out of the scan screen when it finds a discount (i.e. it doesn't kick you out if no discount is found, but does when a discount IS found, that's problematic for efficiency reasons).

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1. mankyd ◴[] No.13106127[source]
> are non-shoplifters going to be turned into shoplifters without a checkout?

One could respond that you can never truly shop lift if you follow the rules.

First, you have to check in when you enter. Second, they tell you to grab and go.

As long as you don't try to be malicious about it, then it's on Amazon to figure out what to charge you for. If they fail to see something, that's on them.

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2. Spare_account ◴[] No.13106231[source]
Presumably there will be some terms and conditions that require you to examine the receipt for the visit and make good any omissions. I don't suppose it would be impossible for Amazon to protect themselves from this kind of loss.
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3. amscanne ◴[] No.13107538[source]
It seems to be that as long as you're malicious (I.e. deliberately hiding items), then that's on them. At least that's what the implied contract is to me. Otherwise it's just a "self checkout" app.