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288 points fernandotakai | 1 comments | | HN request time: 0.001s | source
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alfapla ◴[] No.10039620[source]
It's little more than a year ago that Brendan Eich was ousted from Mozilla by an ugly orchestrated cabal. When I read Mitchell Baker's vapid blog post [1] on the decision, filled with polite backstabbing and politically correct buzzwordery I understood that Mozilla has been taken over by politicians and that its decline is just a matter of time.

[1] https://blog.mozilla.org/blog/2014/04/03/brendan-eich-steps-...

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SkatAndRap ◴[] No.10040396[source]
I have been looking at https://input.mozilla.org/ now and then for a long time, and I am still astounded at how it's typically around 90% unhappy, 10% happy.

I know that some Mozilla supporters will justify that huge difference by saying, "but unhappy people will always complain and happy people won't say anything", but I don't think that's necessarily the case. Here we have Mozilla's own stats saying that a lot of their users are extremely unhappy with Firefox.

Clearly something is very wrong for the disapproval rating to be so high, and the satisfaction rating to be so low. In other situations, such a high disapproval rating would be met with extreme concern, immediate retrospection, and panic.

Even in the case of US presidents, where people don't have an immediate alternative like they do with web browsers, and where people's emotions run rampant, it's very rare to see an approval rating under 40%. The very worst approval ratings still are around 25%.

So something is seriously wrong for Mozilla's products to consistently have an approval rating of only 10%, or even 20% if we're being generous.

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asadotzler ◴[] No.10042049[source]
"I have been looking at https://input.mozilla.org/ now and then for a long time, and I am still astounded at how it's typically around 90% unhappy, 10% happy."

I've been reading Mozilla's bug system for 17 years and the bug numbers keep going up. That can't be a good sign.</sarcasm>

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SkatAndRap ◴[] No.10042972{3}[source]
It's disappointing to see Mozilla's leadership respond with sarcasm and denial when faced with the fact that 80% or more of their users are not happy with recent versions of Firefox.
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1. cpeterso ◴[] No.10046036{4}[source]
That should be 80% of the users who have some reason to be poking around in Firefox's Help menu and are motivated enough to click "Submit Feedback". That group does not include many people who have a perfectly good experience with Firefox.