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A change of address led to our Wise accounts being shut down

(shaun.nz)
325 points jemmyw | 1 comments | 30 Oct 25 22:41 UTC | HN request time: 0.241s | source
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FateOfNations ◴[31 Oct 25 00:29 UTC] No.45767064[source]▶
At some point customer service died. Businesses of seem to no longer be interested in dealing with customers. Good customers come in all shapes and sizes, and often don't exactly fit a cookie cutter. It's frustrating to see businesses just cut and run the moment something becomes a problem that needs more than a series of pre-scripted responses to be resolved.
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bsder ◴[31 Oct 25 02:34 UTC] No.45767724[source]▶
> At some point customer service died.

At some point enforcement died. It used to be that locking someone out of their money would wind up with people in jail.

Now, it's not just a cost of doing business but also viewed as a positive by state actors.

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Wowfunhappy ◴[31 Oct 25 05:00 UTC] No.45768583[source]▶
...when exactly would you have gone to jail for this?
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1. bsder ◴[01 Nov 25 06:38 UTC] No.45779676[source]▶
Lots of banking access laws were put in place after the Great Depression and vestiges still remain although most of them have been repealed.

See, for example, Section 37.002(c) of the Texas finance code: "An office or operation may not remain closed for more than three consecutive days, excluding days on which the bank is customarily closed, without the banking commissioner’s approval."

Laws like these were put in place because failing to disburse someone's money could cause a bank run.