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325 points jemmyw | 1 comments | | HN request time: 0s | source
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FateOfNations ◴[] No.45767064[source]
At some point customer service died. Businesses of seem to no longer be interested in dealing with customers. Good customers come in all shapes and sizes, and often don't exactly fit a cookie cutter. It's frustrating to see businesses just cut and run the moment something becomes a problem that needs more than a series of pre-scripted responses to be resolved.
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bsder ◴[] No.45767724[source]
> At some point customer service died.

At some point enforcement died. It used to be that locking someone out of their money would wind up with people in jail.

Now, it's not just a cost of doing business but also viewed as a positive by state actors.

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Wowfunhappy ◴[] No.45768583[source]
...when exactly would you have gone to jail for this?
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1. jlaternman ◴[] No.45779191[source]
Yep. I'd like to see some news stories confirming this magical past.