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A change of address led to our Wise accounts being shut down

(shaun.nz)
325 points jemmyw | 1 comments | 30 Oct 25 22:41 UTC | HN request time: 0.385s | source
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lxgr ◴[30 Oct 25 23:21 UTC] No.45766597[source]▶
> a dropdown list of acceptable documents: a lease agreement, rates notice, tax document, utilities bill, or telecommunications bill.

It’s baffling to me that these types of (usually unsigned in both the electronic and the ink way, not that the latter would prove anything in a scan) PDFs are still somehow the gold standard for “proofs” of address.

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joshvm ◴[31 Oct 25 04:28 UTC] No.45768438[source]▶
Though not any telco bill, it has to be a landline. Otherwise you could spin up a mobile contract and it would be easy. If you're a single person company/consultant they'll accept a personal bank statement (having just gone through this runaround myself).
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lxgr ◴[31 Oct 25 13:22 UTC] No.45771712[source]▶
That's even more absurd. What if I don't have a landline, or somebody else in my household is paying for it?
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1. joshvm ◴[31 Oct 25 19:34 UTC] No.45775828[source]▶
It seems to be for offices where you'd have a lease agreement. But even my accountant's letter was refused as not proof enough. I believe you can have HMRC send something, but they're not exactly quick and Wise wanted something more urgently. The strange thing is they didn't ask until months after the account was set up and had already approved proof of incorporation for the registered address.