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A change of address led to our Wise accounts being shut down

(shaun.nz)
325 points jemmyw | 1 comments | 30 Oct 25 22:41 UTC | HN request time: 0.254s | source
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FateOfNations ◴[31 Oct 25 00:29 UTC] No.45767064[source]▶
At some point customer service died. Businesses of seem to no longer be interested in dealing with customers. Good customers come in all shapes and sizes, and often don't exactly fit a cookie cutter. It's frustrating to see businesses just cut and run the moment something becomes a problem that needs more than a series of pre-scripted responses to be resolved.
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1. charles_f ◴[31 Oct 25 15:35 UTC] No.45773253[source]▶
With these companies, if it takes more to keep the 10% of customers that will leave because of bad service than providing good service, then bad service will be delivered.