←back to thread

A change of address led to our Wise accounts being shut down

(shaun.nz)
325 points jemmyw | 1 comments | 30 Oct 25 22:41 UTC | HN request time: 0.211s | source
Show context
sigmar ◴[31 Oct 25 01:20 UTC] No.45767372[source]▶
>A bit more back and forth… then the call was disconnected.

who disconnected it? were you yelling at support? this seems relevant and you just put "yadda yadda... the call was disconnected" (not to defend Wise, just curious what happened there)

>This isn’t just poor service — it’s unacceptable.

meaningless LLM-addendums don't improve your blogpost

replies(2): >>45770132 #>>45772333 #
1. mlyle ◴[31 Oct 25 14:27 UTC] No.45772333[source]▶
You've never had the experience of having a somewhat challenging / unusual request result in an agent abruptly dropping the call?

They can figure out pretty quickly that A) it's going to be hard to help you, and B) you're going to suck a lot of their time, and C) their poor luck of getting your call is going to make them look worse to their management.

I had a sequence of this happening three times with a utility. Unfortunately, it's the fourth agent who actually helped me that got yelled at, at no fault of her own. But I was pretty pissed at that point.