A change of address led to our Wise accounts being shut down

> a dropdown list of acceptable documents: a lease agreement, rates notice, tax document, utilities bill, or telecommunications bill.

It’s baffling to me that these types of (usually unsigned in both the electronic and the ink way, not that the latter would prove anything in a scan) PDFs are still somehow the gold standard for “proofs” of address.

The OP doesn't know this but the first rep. just gave him the blueprint on how to "preserve" and "stamp-approve" his account regardless of whether he has a legitimate business or not. He just needed to get "that" paper and move on. It is a process of document collection not a real verification for business purposes.