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231 points ryanvogel | 2 comments | | HN request time: 0.57s | source
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andreybaskov ◴[] No.45767664[source]
I'm surprised so many replies here are about removing a free tier 2 years ago. Things cost money, what did you expect? Whenever I get free products that cost money I expect it's either temporary, or I'm being the product myself.
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Imustaskforhelp ◴[] No.45768354[source]
If somebody built a service to try out planetscale or the fact that planetscale was constantly hyped around / sponsored some big names atleast in the youtube scale, I am pretty sure that some people went there thinking about the free forever and everything...

I do think it was a little bad move because now you can't even test planetscale and the memories of its free stuff still might haunt some people

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samlambert ◴[] No.45768565[source]
Were we supposed to just keep it up until we go out of business or something? Out of sheer duty. Like burn everything we built to the ground to keep the free tier going as long as possible? Endlessly indentured to provide a free service on the internet for people that will never pay us money so that the people that do pay us money can eventually have to move provider too because we are shutting down?

I didn't enjoy doing it. I felt bad but I don't regret it at all.

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1. DetroitThrow ◴[] No.45771366[source]
>I felt bad but I don't regret it at all.

Sure, it sounds like a marketing mistake, and you're owning up to it not being sustainable.

But you're burning trust with people before they even have a relationship with your company if you pretend it never happened.

It's much better to say "Sorry non-customers, this wasn't sustainable. I hope this new approach will better serve us both in the hobby use case and still be sustainable!"

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2. samlambert ◴[] No.45771566[source]
i have said almost exactly this so many times since it happened